Policies and Procedures
The Department of Housing and Urban Development (HUD) requires each Continuum of Care (CoC) to establish and operate a coordinated entry system (CES) based on evidence that such systems increase the efficiency of local crisis response systems and improve ease of access to resources. CES is intended to help communities prioritize assistance to ensure that households who are most in need of assistance receive it in a timely manner. When appropriate data is collected, CES can also provide information to CoCs and other stakeholders about service needs and gaps which helps communities to strategically allocate their current resources and identify the need for additional resources.
This manual is intended to establish policies and procedures which govern CES’ general operations and day-to-day activities, to operate transparently by providing partner agencies and the participants they serve with a basic overview of CES and to document all CES policies required by HUD, as described in CPD Notice 17-01: Notice Establishing Additional Requirements for a CoC Centralized or Coordinated Assessment System.
Please note this is a live document that is consistently reviewed and improved upon.