Coordinated Entry System
CES
About Coordinated Entry System
The O‘ahu Coordinated Entry System (CES) facilitates the coordination and management of resources that comprise the crisis response system in the county. CES allows users to efficiently and effectively connect people to interventions that aim to rapidly resolve their housing crisis. CES works to connect the highest need, most vulnerable persons in the community to available housing and supportive services equitably.
In 2017, O‘ahu began laying the groundwork for a Coordinated Entry System (CES) to coordinate providers efforts, create a real-time list of individuals experiencing homelessness in our communities, and a means to quickly and efficiently match people to available housing resources and services that best fit their needs. In mid 2018, this system was introduced across the island. There are now systems that serve Single Adults, Families with and without minor children, Youth, Veterans, and Domestic Violence sub-populations.
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Oʻahu has adopted a No Wrong Door approach to Coordinated Entry, meaning individuals and families can enter the system through any participating access point and will be connected to appropriate housing resources.
Access points are the places—either in person or virtually—where people experiencing a housing crisis can connect to the Coordinated Entry System (CES).
You may also contact Aloha United Way’s 211 referral hotline for information on access points nearest to you.
YOUTH:
Youth households (ages 18-24) seeking assistance from CES may present at any access point - other than DV access points unless applicable - for triage and assessment. However, certain partner agencies within the CoC operate as youth specific access point.
RYSE (Residential Youth Services & Empowerment)
Mainline: 808-498-5180
Mobile Crisis Outreach: 808-861-6066
Mainline: 808-589-1829
DOMESTIC VIOLENCE or INTIMATE PARTNER VIOLENCE SURVIVORS:
Homeless DV households seeking housing assistance can present at any DV-specific access point by calling the appropriate victim service provider (VSP) hotline. Each VSP has their own hotline and will begin triage once the call is placed. Information on VSP hotlines may be found here. Additionally, DV households can present at CES access points and be referred to appropriate VSP as determined appropriate or at the request of the participant for targeted support and resources.
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Email pichousing@coordinatedentrysystem.org to inquire about meeting invitations.
Number Next List (NNL) Meetings
Pre-Referral Navigation
For providers working to prepare clients experiencing homelessness for housing referrals.
Focus on engagement, document readiness, and prioritization before referral to housing program
The Number Next List is exclusively available in HMIS for active Clarity users with Agency Analysis accounts.
Need access to the Number Next List? Please contact the HMIS team at hmis@partnersincareoahu.org
Housing Program Touchbases
Post-Referral Navigation
For providers of record to coordinate with housing programs after a referral is made.
Focus on collaborative, swift enrollment and placement after referral to housing program
Case Conferencing
Problem Solving
For providers to collaborate on complex cases, remove barriers, and strategize housing pathways.
Need to speak with CES on a client case? Click here to add your client to the CES Case Conference agenda!
“When in doubt, fill it out!”
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CES refers households to participating Transitional Housing (TH), Rapid Re-Housing (RRH), and Permanent Supportive Housing (PSH) programs. Referrals are determined based on the CES Prioritization policy.
Referral requests from participating housing programs must be submitted through the Clarity HMIS database.
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The Domestic Violence Coordinated Entry System (DV CES) is part of the Oʻahu CoC and coordinates housing access for households experiencing a housing crisis due to domestic violence. DV CES operates separately from the mainstream system to ensure enhanced safety, confidentiality, and trauma-informed access.
To protect participant safety, DV CES does not collect or share personally identifying information.
DV CES is administered under contract by Child & Family Service (CFS), a Hawaiʻi-based nonprofit focused on strengthening families and supporting survivors of trauma, abuse, and neglect through prevention, counseling, and wraparound services.
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The Department of Housing and Urban Development (HUD) requires each Continuum of Care (CoC) to establish and operate a coordinated entry system (CES) based on evidence that such systems increase the efficiency of local crisis response systems and improve ease of access to resources. CES is intended to help communities prioritize assistance to ensure that households who are most in need of assistance receive it in a timely manner. When appropriate data is collected, CES can also provide information to CoCs and other stakeholders about service needs and gaps which helps communities to strategically allocate their current resources and identify the need for additional resources.
This manual is intended to establish policies and procedures which govern CES’ general operations and day-to-day activities, to operate transparently by providing partner agencies and the participants they serve with a basic overview of CES and to document all CES policies required by HUD, as described in CPD Notice 17-01: Notice Establishing Additional Requirements for a CoC Centralized or Coordinated Assessment System.
PLEASE NOTE: This is a live document that is consistently reviewed and improved upon.
CES POLICY CHANGES:
2022:
2023:
2024:
CES OVERSIGHT DASHBOARD
*click on the bottom right of the dashboards to enlarge
The CES Oversight Dashboard is an online report of CES referred housing programs for transparent data reporting. This information is available 24/7 and is used to guide data-driven conversations held at the CES Oversight meetings.